American Specialty Health Remote Jobs USA 2024 | Customer Service Rep

Karthik Ps By Karthik Ps
American Specialty Health Remote Jobs USA
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About American Specialty Health Remote Jobs USA 2024

American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others.

ASH administers benefits for more than 52 million members nationwide and offers member self-pay fitness programs for more than 460 million eligible members. With offices in Carmel (Indianapolis), IN, San Diego, CA, and Fort Worth, TX, ASH has over 1,500 employees. For more information about ASH, visit www.ashcompanies.com or call 800-848-3555. Follow us on LinkedIn, Twitter, or Facebook at @ASHCompanies.

American Specialty Health Remote Jobs USA 2024 Details

Company NameAmerican Specialty Health
Job RoleCustomer Service Rep, Health Management
Job TypeFull Time
Job LocationRemote US
EducationHigh school diploma
Career LevelEntry Level
Salary$15 Hourly
Company Websitewww.ashcompanies.com

Job Description For American Specialty Health Remote Jobs USA 2024

  • Receives and responds to telephone calls from members, and health plans/employer groups.
  • Demonstrates knowledge and understanding of all ASH products and programs through consistent proficiency in quality, quantity, and responsiveness.
  • Responsive to customer contacts in a professional, accurate, timely and courteous manner.
  • Ascertains the nature of the contact and records information in the appropriate system.
  • Provides accurate answers to member inquires by following standard policies and procedures.
  • Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
  • Utilizes defined criteria to determine member qualification for Health Management programs.
  • Coordinates collection of necessary information, including member co-pays or payments when necessary.
  • Coordinates access to Health Management coaches when clinical advice or information is necessary to support the member.
  • Coordinates appointment scheduling for applicable Health Management programs and initiates appointments on behalf of Health Management coaches.
  • Forwards documentation to Research Team for follow up if inquiry requires additional action.
  • Analyzes information, problems, issues, situations and procedures to develop effective solutions to ensure member satisfaction with the Health Management programs.
  • Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
  • Handles all issues requiring additional action within the necessary timeframes.
  • Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
  • Exercises strict confidentiality in all matters relating to the member experience with Healthyroads.
  • Attends and participates in employee and other meetings to discuss issues and foster teamwork among department personnel.
  • Places outbound outreach calls to members who were referred to the program by Health Advocates, DM, or another identified referral source when requested.

Qualifications

  • High school diploma or equivalent required.
  • Minimum 1 year Customer Service experience; with at least 6 months Customer Service experience in an inbound Customer Service Call Center servicing members.
  • Experience in healthcare preferred.
  • Basic experience with MS Office.

Core Competencies

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time. 

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

American Specialty Health Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your American Specialty Health Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.
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