Kraken Remote Jobs USA 2024 | Client Onboarding Specialist

Karthik Ps By Karthik Ps
Kraken Remote Jobs USA
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About Kraken Remote Jobs USA 2024

Kraken is one of the world’s longest-standing and most secure crypto platforms. Our mission is to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. Globally, Kraken clients trade more than 200 digital assets and 6 different national currencies, including GBP, EUR, USD, CAD, CHF, and AUD.

Kraken was founded in 2011 and was one of the first platforms to offer spot trading with margin, parachain auctions, staking, regulated derivatives and index services. Trusted by over 10 million individuals, traders and institutions around the world, Kraken offers professional 24/7/365 client support along with one of the fastest, most performant trading platforms available.

Kraken has set the industry standard for transparency and client trust, and was the first crypto platform to conduct Proof of Reserves audits.

Kraken Remote Jobs USA 2024 Details

Company NameKraken
Job RoleClient Onboarding Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$34,000 – 44,000 Yearly
Company Websitewww.kraken.com

Job Description For Kraken Remote Jobs USA 2024

You will be part of a high-performing global team supporting our clients 24/7/365; this role is integral in connecting with clients to ensure their barriers to success are removed.

The Opportunity

  • You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken
  • Review, validate, and verify all KYC documents submitted by clients
  • Flag suspicious documents and escalate to the relevant team
  • Respond to client enquiries
  • Update client information upon request
  • Comply with Kraken’s Anti-Money Laundering policies and procedures
  • Ensure that work is compliant to Kraken’s Quality and Risk guidelines
  • Follow process guidelines in verifying each client
  • Work with the team to meet the business objectives
  • Leverage feedback for continuous improvement to the client onboarding process

Skills you should HODL

  • Minimum of 2 years experience in client service or business support role in a global shared services setting
  • Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading
  • Deep understanding of client satisfaction, dissatisfaction and NPS metrics
  • Deep orientation in data privacy and security
  • Strong verbal and written English communication skills
  • Willing to work on a 24/7 rotating shifts, including holidays and weekends
  • No issues with attendance or schedule adherence 
  • Intellectually agile; able to grasp new concepts, ideas and changes to processes
  • Strong attention to workflow processes and details
  • Ability to explain resolution and step by step processes to clients or internal co-workers as necessary
  • Proper business email etiquette with expertise in building and maintaining strong relationships with clients
  • A high degree of personal organization and good time management
  • Innovative thinking and creative problem-solving
  • Highly developed interpersonal skills at all levels to achieve collaborative outcomes
  • Well-developed presentation skills and confident demeanor

Nice to Haves

  • Experience with CRM software such as ZenDesk or Salesforce
  • Global Shared Services experience strongly preferred
  • Experience working in a financial account or any organization with high attention to risk compliance
  • Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean

Kraken Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Kraken Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.
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